1. Who We Are

Vision & Valor Coaching provides coaching, speaking, training, personal and professional development resources, digital products, and online learning through V&V Learning.

References to “Vision & Valor,” “we,” “us,” or “our” mean Vision & Valor Coaching. References to “you,” “client,” “customer,” or “learner” mean the individual using our website or services.

2. Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

• Name, email address, telephone number, and mailing address;
• Account usernames, passwords, and learner-profile information;
• Billing details and transaction information;
• Course enrollment, lesson progress, quiz results, assignments, and completion records;
• Coaching applications, intake forms, assessments, goals, and session-related information;
• Contact-form messages, questions, reviews, testimonials, and survey responses;
• Appointment and scheduling information; and
• Files or information you choose to upload or submit.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser, device, and operating-system information;
• Pages viewed, links selected, and approximate visit times;
• Referring website or source;
• Login, security, and error records; and
• Cookie and similar technology data.

3. Coaching, Wellness, and Intake Information

Coaching applications, assessments, and intake forms may allow you to provide information concerning your goals, wellbeing, recovery, life transitions, leadership, purpose, or personal circumstances.

We use this information to evaluate requests, prepare for services, personalize coaching or training, communicate with you, and maintain appropriate business records.

4. V&V Learning Information

When you register for or use V&V Learning, we may process information necessary to operate the learning system, including:

• Student registration and login information;
• Course purchases and enrollments;
• Lesson, quiz, assignment, and completion activity;
• Questions submitted through course Q&A;
• Course reviews and satisfaction surveys; and
• Certificates or other completion documentation.

This information is used to provide course access, track learning progress, administer assessments, issue applicable completion documentation, provide support, and protect course materials.

5. Payment Information

Purchases may be processed through WooCommerce and third-party payment providers such as Stripe or Square. These providers receive the information necessary to authorize and process your payment.

Vision & Valor generally does not receive or store your complete payment-card number. We may receive transaction details such as your name, billing address, payment status, amount paid, order number, and limited payment-method information.

Payment processors maintain their own privacy policies and security practices.

6. How We Use Information

We may use information to:

• Provide, operate, and improve our website and services;
• Create and maintain customer and learner accounts;
• Process purchases, enrollments, and payments;
• Deliver downloads, courses, coaching, training, and support;
• Schedule appointments and send service-related communications;
• Track course progress and administer assessments;
• Respond to inquiries and requests;
• Prevent fraud, misuse, unauthorized sharing, and security threats;
• Maintain financial, tax, contractual, and operational records;
• Comply with applicable legal obligations; and
• Send marketing communications when permitted.

7. Cookies and Similar Technologies

Our website and service providers may use cookies or similar technologies to remember preferences, maintain login sessions, operate shopping and checkout features, protect accounts, analyze performance, and improve the user experience.

You may control certain cookies through your browser settings. Disabling essential cookies may prevent account login, course access, shopping-cart functions, or checkout from working properly.

8. When Information May Be Shared

We do not sell personal information in exchange for money. We may share limited information with service providers that help operate our business, including providers of:

• Website hosting and security;
• Learning-management and course technology;
• Payment processing and e-commerce services;
• Email delivery and customer communication;
• Scheduling, video meetings, and video hosting;
• Website forms, analytics, backups, and technical support; and
• Accounting, legal, insurance, or professional services.

Information may also be disclosed when reasonably necessary to comply with law, respond to lawful process, protect rights or safety, investigate fraud, enforce agreements, or complete a business reorganization or transfer.

9. Email and Communications

We may send transactional communications concerning purchases, appointments, account activity, course enrollment, password resets, progress, and service updates.

Marketing messages will include an available method to unsubscribe. Opting out of marketing does not prevent necessary transactional or service-related communications.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain course and transaction records, comply with financial or legal obligations, resolve disputes, enforce agreements, and protect our business.

Retention periods may differ according to the type of information, service provided, legal requirements, and operational need.

11. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, or loss.

No website, email system, transmission method, or storage system can be guaranteed completely secure. You are responsible for protecting your password and notifying us if you believe your account has been compromised.

12. Your Privacy Choices and Requests

Subject to applicable law and recordkeeping requirements, you may request to:

• Access certain personal information we maintain about you;
• Correct inaccurate account or contact information;
• Request deletion of eligible information;
• Withdraw optional marketing consent; or
• Ask questions about how your information is used.

We may need to verify your identity before completing a privacy request. Certain information may be retained when required for legal, tax, security, fraud-prevention, contractual, or legitimate business purposes.

13. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchases and independent learner accounts are intended for adults unless a specific program expressly permits participation with parental or legal-guardian authorization.

If you believe a child has submitted information without proper authorization, please contact us.

14. Third-Party Websites and Services

Our website may contain links to websites or services we do not control. Their collection and use of information are governed by their own privacy policies, not this Privacy Policy.

15. Processing in the United States

Vision & Valor Coaching is based in the United States. Information may be processed and stored in the United States or other locations where our service providers operate, subject to applicable law and provider safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, vendors, or legal obligations change. The effective date at the top of the page will identify the latest revision.

17. Related Terms

Your use of the website, store, coaching services, and V&V Learning is also governed by our Terms and Conditions .